The evolution of healthcare personnel

Can you imagine a world in which Does technology allow doctors and nurses to spend less time in front of a computer and more time with patients?

This is the vision of Gareth Sherlock, Chief Information Officer (CIO) of Cleveland Clinic London.

He remembers one of the clinic’s medical executives who said he dreams of the day he can sit in front of a patient and look him in the eye without requiring any interaction or typing on a PC during the consultation.

“All clinical notes, service ordering, scheduling and billing would be handled automatically with the use of customized speech recognition, translation and dictation for each doctor and patient,” says Sherlock. “Sounds great, right? This is the kind of technology we need to aim for ”.

After starting his career as a technology consultant in the financial sector, Sherlock first moved on to healthcare with a project that implements a clinical information system in eight metropolitan hospitals and 14 kidney facilities in the state of South Australia.

“My brother was an orthopedic surgeon, so health care always interested me and I worked on the project for three years,” Sherlock explains. “I loved the job and became very passionate about staying in the healthcare industry.”

After working for 11 years in healthcare consulting with Accenture in Australia and Europe, he began working in Abu Dhabi with the Cleveland Clinic to help create a new 365-bed multi-specialty hospital, a project he lists as a career highlight. .

“For me, this was a unique opportunity to deliver a greenfield hospital, as well as bring the Cleveland Clinic model of care to Abu Dhabi,” he says.

His next move was to Cleveland Clinic London, where he helped open a 184-bed multi-specialty hospital in the capital.

“The goal was to bring the best of the Cleveland Clinic and combine it with the best of UK healthcare to deliver a new and innovative model of care,” he explains. “I feel truly honored and blessed to have been part of two incredible hospital facilities.”

A focus on empathy

Sherlock is passionate about the role of innovation in health and care in helping patients access the care they need, while delivering an exceptional experience for patients and healthcare professionals.

“Innovation in the healthcare sector is absolutely crucial,” he says. “Many of the technological innovations we have implemented at Cleveland Clinic London are improving patient safety and freeing healthcare professionals to focus on empathy.”

An example at the London hospital is the use of closed loop drug delivery with unit dose packaging robots, to provide patients with an additional level of safety.

The hospital, one of the most digital in the UK, also uses a patient portal that allows patients to manage their care and access facilities virtually and in person. Healthcare professionals are also equipped with mobile apps to enable them to be more efficient with their time, and medical equipment is integrated with EMR and healthcare workers’ workflows to increase efficiency and reduce transcription errors.

Evolving workforce

According to Sherlock, we are currently seeing a major shift in areas such as virtual health and remote care.

“During the COVID-19 pandemic, we felt like we made five years of earnings in a matter of months, but will healthcare organizations be able to keep the earnings they made in virtual care?” he asks. “It is really important not to lose sight of how effective healthcare organizations have been in going virtual and how this can significantly improve the patient-caregiver experience.”

Another recent trend is hybrid staff with many non-clinical employees switching to remote work and not returning to the office.

“The whole office dynamic has also changed due to the pandemic and organizations are adapting very quickly to this new normal,” says Sherlock. “Technology enables the contribution of healthcare professionals on all continents.”

He will talk about some of these innovations in the closing session of the program Tomorrow came yesterday: what are the prospects in the workforce? A look into the future of healthcare at the HIMSS22 APAC Health Conference & Exhibition.

Looking at his aspirations for the future, Sherlock believes the biggest challenge we need to solve in the healthcare industry is access.

“We need to make access to the care they need a priority in health care for people,” he concludes. “This is not an easy problem to solve, but it is something we need to understand globally.”

HIMSS22 APAC Health Conference & Exhibition will be held in Bali from 26 to 29 September 2022. See here to find out more.

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