Mental Health Program Coordinator – United States of America

Job overview:

The IRC is launching an initiative to improve the adaptation and resilience of crime victims, torture survivors, and people forcibly displaced from their home country and new to the community. The coordinator of the mental health program will perform three main functions:

  • Provide specialized and intensive support as needed to IRC clients who may have mental health or safety concerns.
  • Develop the capacity of internal and external stakeholders in relation to supporting the mental health, adaptation and resilience of newly arrived refugees.
  • Coordinate referrals and services and support access to quality care that is culturally responsive and linguistically appropriate.

Main responsibilities:

  • Serve as the contact person for the office in implementing crisis and non-crisis interventions for clients suffering from behavioral health problems, interpersonal violence, substance use disorders and other related mental health problems. Activities may include screening, triage, psychoeducation, safety planning, referrals, care coordination, and accompanying clients to their appointments.
  • Facilitate or co-facilitate workshops or support groups to support the mental health, adaptation and resilience of IRC clients. At least 1 every quarter.
  • Ensure follow-up care for clients of concern and track clinical outcomes with clients receiving community mental health services by completing quarterly customer screening, assessment and / or satisfaction surveys.
  • Collaborate with the local office and national leadership of the IRC to develop or refine protocols related to mental health and crises.
  • If needed, support or provide hiring and evaluation to individuals and families.
  • Provide training and guidance to IRC staff on behavioral health and informed trauma practice.
  • Strengthen and support partnerships with community mental health agencies to expand the resources available to clients.
  • Carrying a small case load of 5-8 clients who are enrolled in torture survivors and providing intensive case management services, including developing self-reliance strategies, monitoring progress and providing support to clients in dealing with accommodation, health, education, employment, financial assistance, legal issues and other needs that may arise. Coordinate with other IRC programs and other service providers to meet customer needs.
  • Participate in the recruitment, onboarding and retention of S&W interns and volunteers; supervise S&W interns when appropriate.
  • Documentary activities through annotation of the case and data entry.
  • Monitor program activity and quality through supervision and support related to case documentation.
  • Evaluate the effectiveness of the program in relation to the client’s progress and individual service plan goals.
  • Monitor data quality and track program data.
  • Generate accurate and timely reports.
  • Complete the established training and participate in the weekly consultation.
  • Follow all agency policies, procedures and protocols.
  • Other tasks assigned.

Key employment relationships:

The position reports to: Clinical manager
The position directly supervises: Safety and well-being interns
Other internal and / or external contacts: Mental health technical consultant, evidence-based intervention trainers, mental health providers and systems

Job Requirements:

Language skills:

  • Fluency in English
  • Bilingual in another language desired but not required

Work experience:

  • Two years of progressively responsible experience in the mental health / social services sector are preferred.
  • One year of progressively responsible experience in refugee services is preferable.


  • Master’s degree with specialization in mental health or social services is preferred.
  • A degree in social work or related field is required.

Demonstrated skills and competences:

  • Experience in assessing and responding to mental health problems, including suicidal ideation and substance abuse
  • Experience in assessing and responding to security issues, including those related to abuse, neglect, exploitation and other issues related to interpersonal violence
  • Case management experience in a social service environment is strongly preferred, ideally with refugees, asylum seekers and highly traumatized populations
  • Experience in providing training, coaching and / or supervision
  • Knowledge of the mental health system and social services in the geographical area
  • Strongly preferred experience of working with refugees and immigrants; highly appreciated experience as a refugee or immigrant
  • A strong understanding of trauma-informed care and a commitment to client-centered, strength-based and culturally appropriate services
  • Excellent communication and interpersonal skills
  • Highly organized with excellent problem solving skills and proven ability to multi-task, prioritize tasks and manage time effectively
  • High level of energy, motivation and dedication to continuously improve the delivery of services
  • Ability to work independently and as a member of a team in an intercultural and fast-paced environment
  • Demonstrated success by working and communicating effectively across the lines of difference with respect to race, gender, ethnicity, language, religion and age
  • Ability to follow strict guidelines of confidentiality and customer protection
  • Knowledge of Microsoft Office applications (Word, Excel, Outlook) and familiarity with data tracking systems

Work environment:

  • Standard and professional office environment combined with community based work. Sometimes this location can even be remote depending on the COVID-19 context.

COVID-19 vaccination requirements: In accordance with the IRC’s duty to provide and maintain a workplace free of known risks and our commitment to safeguarding the health of our employees, customers and communities, the IRC requires new hires to provide proof of vaccination against COVID-19 to be considered for any in-office or hybrid positions. All IRC offices in the United States require full vaccination to attend any internal functions (e.g. meetings, training courses).

Commitment to diversity and inclusivity: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunities Employer: We are an equal opportunity employer and we value diversity in our company. We do not discriminate on the basis of race, religion, color, nationality, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other employment benefits and privileges. Please contact us to request accommodation.

Advantages of the United States: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US vacation days, 20-25 days of paid vacation depending on role and tenure, medical insurance starting at $ 120 per month, dental care starting at $ 7 per month and vision starting at $ 5 per month, FSA for health and commuter costs, a 403b pension savings plan with life insurance and immediately accrued disability, and an employee assistance program available to our staff and of their families to support counseling and assistance in times of crisis and mental health problems.

How to apply

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