Health Memorandum‘s Digitized and SMS-based care programs will enable care teams to engage and support patients after delivery after they leave the hospital.
SAN FRANCISCO, October 27, 2022 / PRNewswire / – Memora Health, the leading smart, clinically validated care program for virtual care delivery and complex care management, today announced the first phase of a research program with the Mayo Clinic to extend the assistance to patients after childbirth. This program will allow maternal care teams to further engage and care for patients after delivery between visits and enable them to have a more connected care experience while reducing the burden on care teams. clinical and administrative assistance.
Memora’s AI-supported, digitized care programs are designed to proactively interact with patients from the comfort of their homes and target patient responses in real time, driving a more dynamic care pathway tailored to each individual’s needs. patient and supports postpartum patients who need to be proactive and ongoing support at home. The programs also reduce the volumes of email messaging and notifications to healthcare teams, simplifying the complex navigation of care for patient providers. Additionally, Memora’s care programs efficiently answer patient frequently asked questions, triage patient-reported symptoms using natural language processing, proactively provide educational resources, and administer postpartum depression screenings.
It is estimated that around 98% of people use text messages on a daily basis, making Memora’s SMS-first approach the most appropriate tool for enabling care teams to support patients outside the hospital’s four walls. Memora programs also support email and telephone communication for patients who may not have access to SMS or who prefer an alternative mode of communication. This flexibility allows care teams to increase access to care and reach traditionally disadvantaged communities, including immigrant populations and those with low socioeconomic status. Additionally, Memora’s care programs will support patients living away from the hospital where they underwent labor and delivery, enabling better access to resources, improving health equity and reducing barriers to critical postpartum care.
“Our care programs support care teams as they reinvent how to provide care to patients during and after pregnancy, enabling a close connection between the care team and the patient after discharge and everywhere in between,” she said. Manav Sevak, co-founder and CEO of Memora Health. “We are thrilled to launch this research program with Mayo Clinic to extend automated, easily accessible and always-on postpartum care.”
Memora’s care programs digitize clinical workflows and patient communications through AI-supported messaging and integrate seamlessly into electronic health records, customer relationship management systems, and clinical workflows and administrative systems to intelligently assess the symptoms, concerns and data reported by patients to the appropriate care team members. Digitized care programs provide patients with preventive and proactive communication as they navigate their complex care pathways, resulting in early interventions and, ultimately, better health outcomes.
The implementation of Memora technology is part of the Mayo Clinic’s ongoing effort to integrate innovative health technology solutions throughout the healthcare system to improve patient care.
About Memora Salute
Memora Health helps healthcare organizations digitize and automate care programs, making it easier for patients and doctors to navigate through complex care delivery. Memora’s deep understanding of clinical workflows and patient experience enables the construction of consistent digital programs that guide patients through their care episodes and automates the completion of simple follow-up tasks in the EHR for teams assistance. Memora’s digitized care programs reduce care team notifications by nearly 40%, have an average patient NPS greater than 70, and improve clinical engagement and outcomes in diverse populations. Memora Health is based in San Francisco, California, with customers and team members around the world. For more information on Memora Health, visit memorahealth.com.
Media contact: Meadows of Kala, [email protected]
SOURCE Memo Salute