Lucet Leaps To Redefine Access, Quality And Measurement Of Behavioral Health Through Decades Of Clinical Research, Technology And People-Centered Care Management Expertise

New Directions Behavioral Health and Tridio Become Lucet; The company presents “Navigate & Connect”, a proven solution to reduce costs and improve the quality of health plans

OVERLAND PARK, Kan., January 19, 2023–(BUSINESS WIRE)–Lucet, the behavioral health optimization company for health plans, today launched and unveiled a new payer solution to improve access, quality and measurement of care for their members . Lucet brings together over 20 years of experience in member-focused behavioral health from New Directions Behavioral Health and over 20 years of clinical research and technology expertise from Tridiuum. Combining this expertise, Lucet is launching a new technology-enabled solution that addresses the most critical behavioral health challenges payers face by ensuring their members receive quality care, quickly.

According to a 2022 report from Mental Health America, 20% of US adults suffer from mental illness. Even more children are struggling with mental illness with one in four young people globally suffering from clinically elevated symptoms of depression, according to research in JAMA Network. For people with mental illness, regardless of their age, accessing the care they need is a major challenge with wait times averaging more than three months for an initial visit. In fact, the Mental Health America report found that more than half of adults with mental illness get no treatment.

In contrast, Lucet allows payers to connect members with the right assistance in less than five days on average, and in just one day from first contact. Additionally, Lucet’s ability to more effectively measure outcomes has shown that members who receive assistance through its solution have an average of 40% improvement in their Behavioral Health Index (BHI) score. Because mental health is an important component of overall health, plan members who receive care through Lucet have sustained annual savings of more than $1,000 in outpatient settings and more than $3,000 in inpatient settings.

“While behavioral health may traditionally be viewed as a nominal cost driver for health plans, its ability to improve or detract from a person’s overall health and cost of care cannot be overstated. With the challenges in accessing with the quality and care that health plans face today, many are missing out on an important opportunity to better serve their members and manage costs,” said Shana Hoffman, President and CEO of Lucet. “Effectively addressing mental health needs in today’s complex environment requires people and technology. You can’t have just one or the other, and we have decades of experience with both. What we’re launching today with Lucet is an innovative solution more innovative payers for this country.”

Introducing Browse & Connect

Lucet’s technology-enabled solution, called Navigate & Connect, combines the industry’s largest team of care navigators with an advanced technology platform built on more than 20 years of clinical research. This provides a turnkey solution for payers to optimize behavioral health care and access for their members.

Lucet’s team of healthcare navigators provides healthcare plans with the ability to provide concierge-level service to members across the clinical acuity spectrum. Relying on Lucet’s proprietary technology platform, healthcare navigators ensure that all members in need of care are immediately assessed and quickly matched with the right care for their needs. This robust clinical screening process is driven by real-time risk assessment and a proprietary claims-based algorithm that provides Care Navigators with additional information to ensure members are always connected with the right provider.

Lucet’s concierge-level service is delivered through hundreds of clinically knowledgeable care navigators who specialize in behavioral health benefit management and clinical case management. The company also provides a 24-hour crisis support line for instances where immediate crisis intervention is required.

Through integration with provider systems, including electronic health records, case management systems, and other point solutions, healthcare navigators can see provider availability and schedule appointments in real time. With proprietary analytics powering its dynamic provider network management capabilities, Lucet ensures provider capacity matches member demand, through the lens of quality, access, and results. This unlocks existing capacity and the ability to add partners and resources to meet evolving needs. Through a single platform, Lucet allows payers to assess members’ needs, match them with the right care, and schedule an appointment, all during the first interaction.

Additionally, Lucet’s mission control dashboard provides real-time, granular insights into member demand, care quality and outcomes, network supply and performance, giving health plans real-time visibility into their behavioral health offers and services.

“With its team’s deep experience and more than two decades of clinical research behind its solutions, the behavioral health insights Lucet brings to our business are unmatched,” said Chuck Divita, executive vice president, Commercial Markets, GuideWell and Florida Blue. “Lucet’s Navigate & Connect solution has rapidly generated a material positive impact on our behavioral health offerings, and we expect the value and support it offers our members to continue to expand over time.”

For more information about Lucet and how its Navigate & Connect solution ensures quality, timely access for all members who need it and can connect member demand with supplier supply in real time, visit https: // -health-plans.

About Lucet

Lucet’s unique combination of people and technology is proven to optimize access to behavioral health care providers and increase a health plan’s ability to connect members to quality care. With the industry’s largest network of health navigators and technology powered by over 6 million assessments and over 20 years of data, Lucet is the only proven solution to successfully identify and connect people across the acuity spectrum with the right cures in less than 5 days on average and often only 1 day. Lucet is headquartered in Overland Park, Kansas. For more information, follow Lucet on LinkedIn ( or visit

View the source version at


For more information, print only:
Sara Graham
PR report for Lucet
[email protected]

Leave a Comment

Your email address will not be published. Required fields are marked *