Cutting-edge technology helps Walmart Canada woo downtown Toronto online shoppers


MISSISSAUGA, ON – Cutting-edge technology within a Walmart store in Scarborough is creating greater availability, better selection, and expanded delivery options for downtown Toronto’s online grocery shoppers.

The repurposed space within the Scarborough West store incorporates state-of-the-art technology, helping employees collect online grocery orders six times faster than on a regular retail floor. This is the latest example of how Walmart is unlocking its stores to reach more customers than ever with better service. Over 70% of downtown Toronto shoppers may receive online grocery delivery through this store.

Using automated technology along with Walmart’s proprietary systems, this reinvented space helps Walmart provide more choice, convenience, speed and quality to customers when shopping online for groceries.

  • Customers benefit from tighter inventory control, resulting in fewer replacements and automated processes allowing the overall picking process to be 80% faster
  • The technology leverages data to systematically manage the freshness of stored items, supporting Walmart’s commitment to providing the freshest product.
  • The new solution and delivery-driven processes enable faster loading, supporting on-time delivery.
  • Up to 1,200 customer orders can be fulfilled from this store per day, which is far above average.
  • Reach new customers in underserved areas by offering greater access to Walmart’s daily low prices and products.
  • Nearly 200 employees will support online grocery collection and fulfillment from this store

“We are transforming our business for our customers, every day. By leveraging our stores, including modernizing our Scarborough West store with innovative new technology, we are helping more customers access our daily low prices through online grocery delivery, “said Horacio Barbeito, Walmart President and CEO. Canada. “Through investments in technology and infrastructure, our associates have more modern tools to serve our customers. Together we are finding innovative ways to make our existing footprint more effective for customers as we make online shopping with Walmart more faster, easier and cheaper “.

“Refocusing our space in Scarborough allows us to lean on online grocery delivery for our downtown Toronto customers in ways we’ve never done before. We’ve adopted technology to help us increase order capacity by providing our customers with more available time slots and expanded delivery access, “said Laurent Duray, Walmart Canada’s Chief E-commerce Officer.” Our associates and our associates. stores are key to the journey we are taking to continue making the online shopping experience better and faster for our customers. “

“Thank you for your commitment to our community and for the contributions you continue to make here at Scarborough Center. The repurposed space within your Scarborough store will not only help Walmart meet its customer-driven demand, it will also create jobs in our community and enhance the Scarborough Centre’s rich and diverse cultural mix. I welcome your new project at the Scarborough Center and wish you continued success in your business activities in our community. “- Deputy Mayor of the City of Toronto Michael Thompson, Scarborough Center

As part of its $ 3.5 billion investment in infrastructure and customer experience, Walmart is using its existing footprint and unlocking store capabilities to serve customers more broadly by focusing on speed, accuracy and service. Space in stores across the country has been reinvented to better serve customers through online grocery pickup and delivery, such as in Vaughan, where the pickup space in the back of the store helps reduce retail floor congestion and to increase the availability of collection and delivery times for customers.

About Walmart Canada

Walmart Canada operates a chain of over 400 stores nationwide that serve 1.5 million customers every day. Walmart Canada’s flagship online store, Walmart.ca, is visited by over 1.5 million customers every day. With over 100,000 employees, Walmart Canada is one of Canada’s largest employers and is ranked in the top 10 most influential brands in the country. Walmart Canada was recently recognized as the LinkedIn Top Company of 2021 and was also named one of Canada’s most popular brands (based on Google searches). Walmart Canada has made a commitment to regeneration, focusing on fair opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $ 500 million to support communities across Canada. More information can be found at walmartcanada.ca and on Walmart Canada’s social media pages: Facebook, Twitter, Instagram and LinkedIn.

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