Cleveland Clinic has launched a robust collaborative support program to enable hospitals and healthcare organizations around the world to connect with clinical and operational experts from the global healthcare system to improve patient care and stand out in their markets.
The goal of the Cleveland Clinic Connected program is to build a global network of independent, like-minded, quality-oriented organizations that positively impact patient care. Cleveland Clinic experts will work with hospitals and healthcare systems to ensure the highest standards of patient care delivery, improving operational efficiency and supporting the professional development and training of clinical and non-clinical staff.
“Cleveland Clinic Connected will allow us to share our expertise in quality, safety and patient experience to reach more people around the world,” said Tom Mihaljevic, MD, CEO and President of Cleveland Clinic. “We have a responsibility to provide the best care for patients, no matter where they live, because everyone deserves high quality healthcare. By working with hospitals and health systems in line with our mission, we can take steps to honor that commitment. “
Physicians at member institutions will be able to request secondary assessments of complex cases through physician-to-physician consultations with any of the 6,000 experts at the Cleveland Clinic. Additionally, member institutions can access the Cleveland Clinic’s counseling and continuous quality improvement services, as well as education and training, including clinical observation programs. Knowledge transfer will be tailored to the priorities and needs of member institutions with non-clinical training opportunities available for administrative and operational staff.
James Merlino, MD, Cleveland Clinic Chief Clinical Transformation Officer, said, “Cleveland Clinic Connected is designed to improve healthcare delivery around the world by sharing best practices and time-tested knowledge, particularly in terms of of quality, safety and patient experience. Through this program, local and international hospitals will have access to Cleveland Clinic experts, including complex clinical support for patient care and advice on operational aspects such as supply chain, IT and finance. “
Leslie Jurecko, MD, Cleveland Clinic Chief of Safety, Quality and Patient Experience, said, We will partner with hospitals that align with Cleveland Clinic core values. The hospital might be small, it might be rural, or it might be a larger health system, but ultimately the necessary element is that they have a culture that embraces improvement. The key criterion for membership is that the organization is aligned with our mission to improve patient safety, quality and experience and that they see opportunities for the relationship to improve trustworthiness in healthcare. “
Internationally, the Cleveland Clinic has a unique position in providing its clinical and operational consulting services. The Cleveland Clinic will leverage its decades of field experience in international markets and apply this organizational knowledge to collaborate with diverse healthcare systems around the world. This experience and expertise enables the Cleveland Clinic to understand the care habits and priorities of international partners and to localize shared best practices in order to support patient care locally.
The nonprofit healthcare system currently has 22 hospitals and over 220 outpatient facilities in the United States, Canada, the United Arab Emirates and the United Kingdom.