Arrive Health creates first-of-its-kind medication access solution with acquisition of pharmaceutical technology from UPMC Enterprises

DENVER, January 18, 2023 /PRNewswire/ — Arrive Health, the leading provider of real-time benefits tools and integrated solutions that improve patient affordability, today announced the acquisition of a suite of innovative technologies for patient engagement and automation developed by UPMC Enterprises and UPMC Pharmacy Network.

Arrive Health (PRNewsfoto/Arrive Health)

“With these capabilities, we will support patients more holistically from the exam room to the pharmacy counter.”

Arrive Health will add AI-powered virtual assistant technology and a robust patient management system to its affordable offerings, expanding support for more than 200 million patients on their journey to refill and refill their medications. The combined resources will enable, for the first time, providers, care teams and patients to share cost and clinical information for better outcomes and patient access.

“We have a long-standing relationship with UPMC and I am grateful that their confidence in our company has led them to seek Arrive Health as the right partner to expand these capabilities. With these additions, we will be supporting patients more holistically from the patient room. exam at the pharmacy counter,” he said Kyle Kiser, CEO of Arrive Health. “The presentation of treatment options in real time empowers patients throughout their journey and is an essential step in reducing costs for patients and risk-takers. With UPMC’s membership tools and our network market leader, we will create a digital experience similar to that experienced by consumers outside of healthcare».

Over the past five years, UPMC Enterprises and UPMC’s pharmaceutical experts have developed and implemented technology to support medication adherence. The AI ​​virtual assistant and integrated workflow tools enable care teams to prioritize patients at risk of skipping medications and drive continuous engagement through automated conversation flows. With these tools, UPMC has demonstrated significant results, including a 200% improvement in refill rate, a 32% reduction in 7-day hospitalizations, and the elimination of thousands of pharmacy calls per month.

“Technology is essential to transforming pharmaceutical and clinical operations while improving patient outcomes. With these tools, we communicate with over 60,000 UPMC patients each year and make a significant difference in their lives, while streamlining processes for staff of the pharmacy,” he said Rebecca TaylorPharmD, MBA, Senior Director of Pharmacy at UPMC.

“Our goal is to take challenging problems and transform them into innovative technology solutions that help our patients, as well as our providers, pharmacies and health plan partners,” he said Brenton Burns, executive vice president of UPMC Enterprises. “This development effort is a great example of what makes UPMC and UPMC Enterprises unique. UPMC’s clinical knowledge across all three spectrums allows us to create a scalable solution with proven results. Strategic partnership with Arrive Health allows us to bring this solution to more providers and improve care for more patients.”

Arrive Health has built the industry’s leading cost and coverage network, providing specific patient data from more than 200 million insured members in the prescription workflows of more than 300,000 providers. With the integration of UPMC pharmaceutical technology, Arrive Health will further support the pharmaceutical teams and the patients they serve by combining automated patient access resources with the power of real-time consumer-facing benefit controls.

UPMC invested in Arrive Health as part of this transaction, with the firm belief that the expanded solution suite addresses an important need for patients across the country.

Healthcare systems interested in improving patient engagement, medication adherence, and pharmacy automation should reach out to learn more about enabling these solutions.

About Arrive Health

Arrive Health is a health technology company dedicated to putting the needs of patients and healthcare professionals first. We improve access to the most affordable quality care by providing accurate, patient-specific cost and coverage data to providers, care teams, and patients. By partnering with leading healthcare systems, pharmaceutical benefit managers, payors and healthcare IT providers, Arrive Health is paving the way to better health by reducing friction in care workflows and enabling meaningful conversations around access to care. To learn more, visit

About UPMC

A 24 billion dollars health care provider and insurer, PittsburghUPMC is inventing new models of patient-centered, affordable, and responsible care. Largest non-government employer in PennsylvaniaUPMC integrates more than 92,000 employees, 40 hospitals, 800 physician offices and outpatient sites, and an Insurance Services Division with over 4 million members, the largest medical insurer in the West Pennsylvania. In the most recent fiscal year, UPMC contributed $1.5 billion in benefits to its communities, including greater care for the region’s most vulnerable citizens than any other health institution, and paid more than 900 million dollars in federal, state and local taxes. Working closely with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, management and technology expertise worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. US News consistently ranks UPMC Presbyterian Shadyside among the best hospitals in the nation in many specialties and ranks UPMC Children’s Hospital of Pittsburgh in its Honor Roll of America’s Best Children’s Hospitals. For more information, visit



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